APP Privacy Policy

At MedTalk AI, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We may collect the following types of information: • Personal details (such as name, email, or contact number). • Health-related information needed to create accurate medical notes. • Usage data when you interact with our app or website.

• Directly from you when you sign up, use our app, or contact support. • Automatically through app usage (e.g., device type, log data). • With your consent, from integrated systems or services you connect with MedTalk.

We use your personal and health information to: • Provide and improve our services. • Generate accurate and secure medical notes. • Personalise your user experience. • Send service updates, notifications, and support messages.

• All data is stored securely using encryption and access controls. • Only authorised users and staff may access your data. • We take steps to prevent unauthorised access, loss, misuse, or disclosure.

We do not sell or rent your personal data to third parties. We may share information only: • With your consent for medical or professional use. • If required by law, regulation, or legal process. • To trusted service providers who support our operations (under strict confidentiality).

As per the APPs, you have the right to: • Access the personal information we hold about you. • Request corrections to ensure accuracy and completeness. • Withdraw consent for certain uses of your information. • Make a complaint if you believe we have breached your privacy rights.

We retain your personal and health information only for as long as it is required to deliver our services or comply with legal obligations. After this period, data will be securely deleted or anonymised.

If data is stored or processed outside Australia, we ensure it is protected with safeguards in line with the APPs.

If you have any questions, concerns, or requests about this Privacy Policy or how your information is managed, please contact us: 📧 Email: support@medtalk.co