Everything you need to know

MedTalk AI is an institutional-grade ambient clinical intelligence platform developed by Faz Australia Pty Ltd that automates clinical documentation during patient consultations. It uses advanced Natural Language Processing (NLP), speech recognition, and medical language models to convert real-world conversations into structured clinical reports in real time. MedTalk AI has been selected for Canberra Health Services (Australia) Pilot Program across many primary care specialities and Allied Health, and is trusted by healthcare professionals worldwide.

MedTalk AI is an institutional-grade clinical intelligence platform, not a generic AI note-taker. Key differences include: (1) Government procurement: MedTalk AI is selected for Canberra Health Services (Australia) Pilot Program across many primary care specialities and Allied Health; (2) ACSC Essential Eight alignment: the highest Australian cybersecurity standard; (3) Native Epic FHIR R5 integration into the hospital's Digital Health Record, piloted with ACT Health (Canberra Health Services); (4) Multi-speaker consultation intelligence for MDT meetings; (5) Burn-after-read audio destruction: audio is permanently deleted within 24 hours; (6) 100% Australian sovereign data residency. Generic note-takers offer none of these institutional capabilities.

MedTalk AI passively listens during your consultation and transcribes speech in real time, with no commands or setup required. Once the session ends, the AI automatically generates a structured clinical report based on your selected template. You can then review, edit, and finalise the report before saving or exporting it.

MedTalk AI is accessible through any mobile, tablet, or desktop web browser, with no app download required. It is a desktop-first solution designed for both in-clinic and remote clinical environments.

Clinicians using MedTalk AI report a meaningful reduction in documentation time, freeing more time for patient care. Reported time-saved figures vary by specialty, workflow and measurement method; see medtalk.co/facts-and-evidence for the current evidence and methodology.

Yes. Every report is fully editable directly on the Report Screen. You can click into any section to modify content and apply formatting like bold or italic text. Edits to the transcription automatically update all linked reports to maintain consistency.

Medbot is an in-app AI assistant you can use to modify reports, generate new reports from the current session, or ask clinical and workflow-related questions. It enables quick report generation and report refinement without navigating away from your active session.

All consultations are automatically saved in the Session History section. You can view past sessions including transcriptions, generated reports, and edits. Sessions can be reopened to resume recording, generate additional reports, or review documentation at any time.

Yes. MedTalk AI supports uploading pre-recorded audio files, which are then processed using the same medical-grade speech recognition and AI models used for live transcription. This is useful for transcribing consultations that were recorded outside of the MedTalk AI app.

Yes. Each template has a toggle that lets you mark it as your default. The selected default template is automatically used for every new consultation unless you change it manually before starting a session. You can update your default template at any time from the Template Library.

Resume Report allows you to reopen a consultation recording and continue transcribing from where it was stopped. New speech captured after resuming is appended to the existing transcription, and all previously generated reports are updated in real time to reflect the additional content.

Yes. From the Report Screen, you can copy the full report text to your clipboard or print it directly. Reports can also be exported to your Electronic Health Record (EHR) system on supported plans. This allows flexible sharing, physical documentation, or direct integration with your existing clinical systems.

MedTalk AI supports multiple languages for transcription, including English, Spanish, Mandarin, and more. The Transcription Language is set independently from the Interface Language and the Report Language, giving clinicians full flexibility over which language is used at each stage of documentation.

Visit app.medtalk.co/signup, enter your full name, email address, country, and a password meeting the minimum security requirements. After agreeing to the Terms of Use and Privacy Policy, you will receive a 5-digit OTP to verify your email, then complete onboarding by selecting your specialty, organisation, and role.

Yes. MedTalk AI is a cloud-based platform so your account, session history, templates, and reports are accessible across all your devices. You can start a session on your desktop and review or edit the generated report later on your mobile device.

From the Report Screen you can copy the report to your clipboard, print it directly, or export it to your EHR on supported plans. For patient-facing documents, the Enhance Report feature can simplify clinical language before sharing.

MedTalk AI supports General Practice, Internal Medicine, Cardiology, Orthopaedics, Physiotherapy, Occupational Therapy, Speech Therapy, Psychology, Nursing, Dietetics, Podiatry, and Veterinary Medicine. Each specialty has tailored documentation templates designed for its clinical workflows.

Yes. MedTalk AI captures patient observations, vital signs, and care plans during nursing rounds, reducing administrative workload significantly. Purpose-built templates for nursing handover and patient care documentation are available out of the box.

Built-in templates include SOAP Note, Comprehensive SOAP, GP Consult Note, Consult Note (General & Internal Medicine), Cardiology Consult Letter, Orthopaedic Consultation, Physiotherapy Note, Referral Letter, Patient Summary, Nursing Handover, Discharge Summary, and Hospital Templates. The library is continuously expanded.

Yes. When creating a template, you can set visibility to Public, making it available to the entire MedTalk AI community. Private templates remain accessible only to you. Community-shared templates appear in the Template Library for any MedTalk AI user to discover and use.

The SOAP Note is MedTalk AI's default template, structured into four sections: Subjective (patient's story and symptoms), Objective (clinical findings and vitals), Assessment (diagnoses and clinical impressions), and Plan (treatment steps, referrals, and medications). It is the most widely used format in general and internal medicine.

SOAP Multiple Issue is designed for managing complex cases where a patient presents with more than one concern in a single consultation. It organises multiple SOAP entries within a single note, maintaining clarity and structure for multifaceted clinical presentations.

The Patient Summary template documents a complete clinical snapshot including chief complaints, past medical history, allergies, current treatment plans, and progress reviews. It is designed to support continuity of care and easy handover between clinicians.

MedTalk AI provides specialty-specific templates for physiotherapists, occupational therapists, speech therapists, podiatrists, and dietitians. These templates are structured to match allied health documentation requirements, covering assessments, treatment plans, progress notes, and referral letters.

Yes. MedTalk AI assists podiatrists with documenting lower limb assessments, treatment plans, and follow-up instructions. Specialty-specific templates can be used from the built-in library or created as custom templates tailored to individual podiatry practice requirements.

By automating clinical note-taking, MedTalk AI significantly reduces the administrative burden that contributes to clinician burnout. Clinicians report fewer late nights finishing notes, better patient focus during consultations, and a measurable reduction in end-of-day documentation stress. See medtalk.co/facts-and-evidence for current time-saved evidence and methodology.

Yes. MedTalk AI can transcribe sessions involving multiple speakers, such as multidisciplinary team meetings or consultations with a patient, carer, and clinician present. The AI focuses on capturing clinically relevant content from the full conversation regardless of how many people are speaking.

MedTalk AI is fully compliant with HIPAA (United States), GDPR (European Union), PIPEDA (Canada), and the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth). This makes it suitable for healthcare professionals across Australia, the US, Canada, and the EU.

Audio recordings are securely stored for up to 24 hours, after which they are automatically and irreversibly deleted. Transcripts and generated reports are stored until deleted by the healthcare provider. Anonymised data may be retained to improve transcription accuracy but is never linked back to individual patients.

HIPAA compliance includes administrative, physical, and technical safeguards, risk analysis procedures, staff training, Business Associate Agreements (BAAs), incident response protocols, access controls, audit logging, and data residency controls. These measures ensure all Protected Health Information (PHI) is managed in accordance with HIPAA.

Informed consent is the responsibility of the healthcare practitioner. Patients must be informed and provide consent before any recording begins. MedTalk AI provides a built-in Consent Reminder before every session as a prompt, and the clinician confirms consent within the app before proceeding.

Data may be processed by overseas recipients, including in the United States, as part of MedTalk AI's use of third-party AI service providers. All overseas processing occurs under contractual safeguards that restrict providers to their defined function, as disclosed in the Privacy Policy.

Users have the right to access their personal data, request correction of inaccurate information, and lodge privacy complaints. Unresolved complaints can be escalated to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

MedTalk AI collects personal details (name, contact information, clinic/organisation, billing information), health information (patient symptoms, diagnoses, treatment plans, medications, and consultation audio), website form data, and application data including practitioner account details and EMR platform information.

Yes. MedTalk AI complies with PIPEDA (Personal Information Protection and Electronic Documents Act), Canada's federal private-sector privacy law. Canadian healthcare professionals can use MedTalk AI knowing that data collection, use, and disclosure practices meet PIPEDA requirements.

MedTalk AI uses end-to-end encryption for all data both in transit and at rest. This is equivalent to bank-level security, ensuring that audio recordings, transcriptions, and clinical reports are protected at every stage of processing and storage within the platform.

When you delete a session, the associated transcripts and generated reports are removed from the platform. Audio recordings are retained for a maximum of 24 hours regardless, after which they are automatically and irreversibly deleted. Anonymised data used for model improvement is not linked to individual sessions.

The ACSC Essential Eight is Australia's primary cybersecurity framework published by the Australian Cyber Security Centre, covering eight mitigation strategies: Application Control, Patch Applications, Configure Microsoft Office Macro Settings, User Application Hardening, Restrict Administrative Privileges, Patch Operating Systems, Multi-factor Authentication, and Regular Backups. MedTalk AI supports ACSC Essential Eight-aligned controls across all eight strategies, consistent with the standard required for Australian government and public healthcare infrastructure.

Yes. MedTalk AI maintains 100% Australian sovereign data residency for Australian users. All patient data is processed and stored exclusively in AWS and Azure Sydney and Melbourne regions. No patient data is ever transferred overseas or processed on foreign infrastructure. This is a core requirement for institutional healthcare AI in Australia and distinguishes MedTalk AI from international AI scribes that process data offshore.

MedTalk AI implements multiple safeguards to minimise AI hallucinations in clinical notes: (1) Medical-grade NLP trained on clinical vocabulary rather than general-purpose text; (2) Structured template-based output that constrains generation to clinically relevant sections; (3) Mandatory clinician review: all AI-generated reports are explicitly marked as draft and require clinician sign-off before entering the clinical record; (4) NER-based content validation that flags out-of-context medical terminology; (5) Full audit trails so every report modification is logged. The responsibility for the accuracy of the final clinical record remains with the treating clinician at all times.

Yes. MedTalk AI undergoes regular security assessments as part of its compliance framework. These include risk analysis procedures, vulnerability testing, and audit log reviews to ensure the platform continues to meet HIPAA, GDPR, Australian Privacy Principles, and ACSC Essential Eight standards.

Yes. The Starter plan includes a 30-day trial of Pro features at no cost with no credit card required. During the trial you get access to up to 150 AI reports per month, the template library, Medbot (Ask AI), and the web app.

Yes. Choosing annual billing on the Professional plan saves 20% compared to monthly billing. The subscription is billed as a single annual payment per user, and cancellation is available at any time without penalty.

Enterprise is a bespoke plan for healthcare organisations and large practices. It includes custom EHR and system integrations, dedicated account management, SLA guarantees, and enterprise-level security including ACSC Essential Eight-aligned controls, IRAP in progress, and 100% Australian sovereign data residency. Pricing is tailored to your organisation. Contact MedTalk AI at medtalk.co/contact.

MedTalk AI has confirmed partnerships with Epic (native FHIR R5 and SMART on FHIR, piloted with ACT Health/Canberra Health Services; MedTalk is a recognised Epic Vendor Panel Partner) and Best Practice Software (Australia's largest GP platform). On Professional and Enterprise plans, MedTalk AI also supports structured clinical note export formatted for Cerner, Athena, Meditech, Allscripts, and eClinicalWorks, distinct from a formal integration partnership. For enterprise deployments, MedTalk AI supports custom FHIR-based integrations and HL7 messaging. MedTalk AI also supports SNOMED CT-AU, ICD-10-AM, MBS, and PBS coding workflows for Australian clinical environments.

Based on MedTalk AI's ROI calculator, for a clinician seeing 20 patients per day, the platform can pay for itself in as little as 2 weeks and save an estimated $76,000+ annually in recovered time. Actual savings depend on consultation volume and documentation time per session.

Support is available through the in-app tool (Report a Problem, Make a Suggestion, or Ask a Question) or by emailing support@medtalk.co. For legal and terms-related enquiries, contact legal@medtalk.co. MedTalk AI provides 24/7 customer support for all users.

The Starter plan includes access to up to 150 AI-generated reports per month. This is designed for clinicians exploring the platform or with lower consultation volumes. The Professional and Enterprise plans provide higher report limits suited to full-time clinical practice.

Yes. Enterprise customers receive a dedicated account manager in addition to standard support. This ensures personalised onboarding, tailored integration support, and a direct point of contact for ongoing clinical and technical assistance.

Yes. MedTalk AI has been featured in Pulse IT News and The Canberra Times. Coverage includes MedTalk AI's ACT Health pilot (integrating with the Epic-based Digital Health Record via HL7), as well as profiles of the founding team's mission to reduce clinician burnout through AI innovation.

MedTalk AI's leadership includes Atif Nisar (Founder, with 20+ years in AI and digital transformation), Dr. Maria MBBS (Co-Founder and practising GP), Dr. Kalam MBBS FRACP (Chair and principal consultant cardiologist), Joe D'Addio (Strategic Advisor with 40+ years in technology), and Yosh Willis (PR & Community Advisor).

After the 30-day trial period, your account transitions to the free Starter tier with standard limits unless you upgrade to a paid plan. You will not be charged automatically as no credit card is required to start the trial. You can upgrade at any time from your account settings.

MedTalk AI is a per-user subscription, so each clinician requires their own account to ensure accurate session history, personalised templates, and individual data governance. Enterprise plans support multi-user organisation management with centralised billing and account administration.