PIPEDA Compliance
At MedTalk AI, we are committed to safeguarding your personal and health information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our AI-powered medical scribe services.
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Overview
At MedTalk AI, we are committed to safeguarding your personal and health information in accordance with PIPEDA. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our AI-powered medical scribe services.
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The Information We Collect
Name, email address, phone number, and account details.
Medical notes, transcriptions, or other health data you enter or upload into the app.
Device type, IP address, operating system, and usage data for performance and security.
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Purpose of Collection
• Providing accurate transcription and medical scribe services.
• Improving app performance and AI accuracy.
• Communicating updates, support, and service notifications.
• Meeting legal and regulatory requirements.
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Consent
By using MedTalk AI, you consent to the collection, use, and disclosure of your personal and health information as outlined in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.
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Use & Disclosure of Information
We do not sell or rent your personal or health information. We may disclose information only:
• To authorized service providers supporting MedTalk AI operations (e.g., secure cloud storage).
• When legally required or permitted.
• To protect the rights, safety, or security of our users, patients, and systems.
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Safeguards
Because we deal with sensitive health information, we apply enhanced security measures, including:
• End-to-end encryption of data in transit and at rest.
• Role-based access controls.
• Regular security audits and monitoring.
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Retention
Personal and health information is retained only as long as necessary to fulfill the identified purposes or as required by law. When no longer required, data is securely deleted or anonymized.
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Access & Accuracy
You have the right to request access to your personal information, update inaccuracies, and request corrections. Contact us directly to exercise these rights.
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Accountability
MedTalk AI has appointed a Privacy Officer responsible for ensuring compliance with PIPEDA and safeguarding user data.
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For Any Questions or Notices, Please Contact Us at:
Faz Australia Pty Ltd (ABN 67 608 122 514)
Email: support@medtalk.co